- F.A.Q - 

At swimssg.com, we want your experience to be silky smooth! You can find answers to Frequently Asked Questions below, if you believe something is missing we would be more than happy to answer you via e-mail. 


I would like to exchange a product i purchased at SWIMSSG.com, how do I move about doing this?

Please note that we accept product exchange within 7days upon purchase. Footwear should not be worn and in excellent condition. Kindly present your receipt of purchase. For Product Exchange Policy instructions HERE


 How do I clean and care for my SWIMS loafers?

Loafers need to be cared for like any other footwear for a long life. Follow our Loafer Care instructions HERE


Do you produce men's footwear in size US 13 or above?

Due to demand, our largest footwear size for men is US 11. Only a small selection of footwear are of size 12. Kindly contact or approach our SWIMS representative at customer.service@swimssg.com for more information. 


Will I receive additional charges upon my order?

FREE delivery for a minimum order of $80. A standard postage fee of $15 will be charge on top of your order for less than $80. You may also choose to self collect at Funan Mall, Level 2-K10. If your shipping address is outside of Singapore, you may be liable to pay customs and sales tax. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note that possible customs or import duty charges will not be refunded, should you wish to return your order. For current duty rates, contact your local customs office before you order.


Where can I purchase SWIMS?

You can walk-in to purchase SWIMS at Funan Mall, Level 2 Unit K10. We are behind The Shirt Bar


Where is SWIMS from?

SWIMS is a Norwegian brand, based in Oslo, Norway. You can read more about SWIMS HERE


Can I exchange used products?

Please note there will be no refund in cash or exchange of goods purchased after being worn. All goods returned for exchange must be unused with original packaging intact and receipt within 7days upon purchase. 



Interested parties who would like to collaborate, kindly drop your email to nyta.toon@i-13.net